RESIDENTIAL SOLAR STORIES
Intent On Keeping The Customer Happy
"Interviewed 3 solar companies. It was difficult to tell which one to go with. None of them were apples to apples comparisons. Overall, price-wise, Haleakala was slightly more expensive than the others. But John Harper, our sales rep, was always on the ball. Always prompt with meetings and returning calls. And he never seem bothered or pushy when I took awhile to decide on things. I'm REALLY glad he did reach out to us though to let us know about the HECO policy change with the Net Metering agreement. We had one good recommendation and one not-so-great recommendation from family, but at least we had a personal recommendation unlike the other two companies. They seemed the most professional and transparent in the way they conducted their business.
So we finally decided to go with them to get our solar hot water heater installed. I figured we'd use that as a "test run" to see how their crew operated, quality of installation, and customer service. It was top-notch! Throughout the process, great communication, every single person I've interfaced with was easy and pleasant to work with including the crew, manager, and customer service follow-up. All honest, knowledgable, people, but no one tries to come off as if they know everything. They know when to call another specialist when I've asked a question beyond their area of expertise. And always got back to me quickly.
Only one thing was that the location of where they installed the panels blocks our view a little. But they're working with us to get that resolved. I'm pleased with their efforts to properly address the issue, which gives me confidence about their ability to uphold their warranties down the line. They are intent on keeping the customer happy! Post-installation, John continued to be our point-of-contact, but I spoke to several other folks in trying to address the installation location issue and everyone listened to my issues and followed-up with all inquiries in a timely manner.
I am in the process of finalizing our PV plans with them and will have them put that in for us also."
–Ging Ging F.
Guided Every Step Of The Way
“Renato guided us through every step of the way. He was very pleasant and professional. The installation crew was great too! We already have and will continue to refer Renato and Haleakala Solar to all of our friends.”
They All Were Awesome To Work With
"I initially called and dealt with another solar company who gave me the run arounds. My water heater caught on fire so I decided to go ahead and switch to a solar water heater. I was out of hot water for a couple of days trying to get this other company to come out and take a look and give me a time and date to switch. Obviously they didn't help so I called Haleakala Solar and talked to Brian Ching. Brian came out that day and brought a water heater that he had on hand and switched out my old heater by himself. He told me "You have kids? Oh brah! You need hot water". He started the paperwork and said you can hold on to my water heater until we install the solar water heater. A couple of weeks later they came out to my home and switch out the heaters and I didn't have to pay anything for the water heater that he let me borrow.
I recently just finished the process of installing a Solar PV sysytem on my home. I have dealt with Brian through the whole process and he has helped me through every step. The whole Haleakala Solar ohana from the design team to the installation has been very helpful and professional. I have nothing but good things to say about the people that work for Haleakala and they all were awesome to work with."
Efficient and Rewarding Experience
“Haleakala Solar installed our solar system in a timely manner with professionalism. They walked us through the entire process and demonstrated knowledge in all areas of solar sustainable energy. We love our new solar system and highly recommend the team at Haleakala Solar. Our designer Jasen Hartford, sales representative, office staff and installers all contributed to an efficient and rewarding experience. Haleakala Solar helped my family join "Green" living and now we know we are one step further in sustaining our environment for this generation and the future of Maui's children.”
Didn’t Have To Worry About Anything
“Kevin has everything covered. We felt like we didn’t have to worry about anything even though we were in Europe on vacation. Everything was explained to us clearly about the job. Our PV system works great and on target for paying for itself within 5 years.
Mahalo Haleakala Solar!!”
–Ted Gee & Chris Scharein
“Goran did an excellent job from start to finish. He followed up on any questions we had throughout the process, quickly and professionally. We highly recommend Haleakala Solar.”
Everything Went Smoothly
"Selected Haleakala Solar largely based on their good reviews. Start to finish, everything went smoothly. Salesman Chris was very knowledgeable. Installers Soloman, Johnny, & Kahena did a great job - arrived on time, cleaned up afterwards, & answered all my questions. Each step progressed quickly & I was kept informed on each step. I appreciate that this experience turned out so well. We are happy with our new solar water heater."
Knew What He Was Doing
“I wanted to write to let you know how pleased I was with Cesar and his work. He was professional, thorough, very courteous AND now my system is heating properly again!
I really appreciate that he took the time to answer all my questions. He is an asset to your company. It was such a pleasure to have a serviceman who knew what he was doing and be so polite.
Great Customer Service
“We encountered a problem on our existing solar hot water heater. I called Haleakala Solar and spoke with Jake. I had never met him in person, but he was so nice and helpful and he corrected the problem. A perfect example of great Customer Service!”
Would Recommend Haleakala Solar To Everyone
“We thoroughly enjoyed working with everyone. Everyone was prompt, courteous, and best of all nice. We would recommend Haleakala Solar to everyone.”
–Victor & Bettie Ventura
Very Satisfied With Service
“I really appreciate Andrew’s problem solving skills especially when my gas water heater “died” and I had no hot water. He kept the communication lines open and worked in a timely manner to get my issues resolved and continually kept me updated thoughout the whole process. I was very satisfied with the service provided by Haleakala Solar. Mahalo!”
“We couldn’t be more pleased with every step of the process for both our hot water & p.v. installations – from bid to completion. Knowledgeable, professional. We are completely satisfied!”
–Gail Norris & Seja Stevenson
Job Well Done
“Overall, I can’t imagine better service. Renato was very knowledgeable and eagerly helpful towards to making the correct decisions on my project. He was also directed me toward the valuable contacts for financing and tax credits. Haleakala Solar worked with me to install the necessary wiring during construction. The entire HS crew really did an excellent job during the planning and installation! Job well done!”